Privacy Policy

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Last updated: 9 October 2026

Snehapana ("we", "us", "our") respects your privacy. This policy explains what information we collect through snehapana.com and our consultations, why we collect it, and how we protect it. It follows the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Contact details: your name, phone number, email address and delivery address.
• Health information: your symptoms, medical history, current medicines, medical reports and anything else you tell our physician.
• Payment information: the transaction ID, amount and payment status. Razorpay processes your card, UPI or bank details. We do not receive or store them.
• Messages: what you send us by WhatsApp, email, phone or our enquiry form.
• Technical data: your browser type, device and pages visited, and cookies, as described in section 6.

2. How we use your information

• To assess your condition and decide whether Snehapana is suitable for you.
• To provide consultations, treatment plans and follow-up support.
• To prepare and deliver your medicines.
• To process payments and refunds, and to keep accounts.
• To answer your questions and send you service updates.
• To meet our legal and regulatory obligations.

We use your health information only for your care. We send promotional messages only with your consent, and you can opt out at any time.

3. Consent

By sharing your information with us, you consent to its use as this policy describes. You can withdraw consent at any time by writing to us. If you do, we may not be able to continue your treatment.

4. Who we share it with

We do not sell or rent your personal information. We share it only with:

• our physician and the staff involved in your care;
• Razorpay, to process payments and refunds;
• courier partners, who need your name, phone number and address for delivery;
• service providers who run our website, enquiry form and messaging, under confidentiality obligations;
• government or law-enforcement authorities, when the law requires it.

5. How we protect it

We use reasonable security practices to protect your information from unauthorised access, loss or misuse. Access to health records is limited to those who need them for your care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and third-party tools

The website uses cookies and similar technologies to work properly, remember your language choice and understand how it is used. Our enquiry form, Google Translate and Razorpay checkout may set their own cookies. You can block or delete cookies in your browser settings, but some features may then stop working.

7. How long we keep it

We keep your medical records for as long as medical record-keeping rules require. We keep payment records for as long as tax and accounting law requires. We delete or anonymise other information when it is no longer needed.

8. Your rights

You can ask us to:

• give you a summary of the personal information we hold about you;
• correct or update information that is wrong or incomplete;
• erase your information, unless the law requires us to keep it;
• withdraw your consent.

Write to us at the address below. We reply within 30 days.

9. Children

We collect a child's information only from their parent or legal guardian, and only with that person's consent.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version.