Refund & Cancellation

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• Refund & Cancellation
• Shipping & Delivery

Last updated: 9 October 2026

This policy explains when you can cancel a purchase from Snehapana and how we refund you. It applies to the ₹1,000 consultation package and to medicines bought through snehapana.com.

1. Consultation package

• Before your first consultation: you can cancel at any time and get a full refund.
• If our physician advises against treatment: if our physician reviews your reports before your first consultation and decides Snehapana is not suitable for you, we refund the full amount.
• After your first consultation: the package fee is not refundable, because the service has started.
• Rescheduling: you can move a consultation free of charge if you tell us at least 24 hours before it.

2. Medicines

• Your medicines are prepared for you. You can cancel a medicine order for a full refund only before we start preparing it.
• Once preparation has started, or after dispatch, medicines cannot be returned, cancelled or refunded.
• Damaged, leaking or wrong items: tell us within 48 hours of delivery and send photos of the parcel and the product. We will replace the item or refund it.

3. Payment errors

If you were charged twice, or money left your account but the payment failed, we refund the extra amount in full. Most of these refunds happen automatically.

4. How to ask for a refund

Email care@snehapana.com or message us onWhatsApp. Include your name, phone number, and the payment ID from your Razorpay receipt.

5. Refund timelines

• We reply to your request within 2 working days.
• We start an approved refund within 5 working days.
• The refund goes back to your original payment method. Your bank or card provider usually credits it within 5–7 working days after that.

6. Changes to this policy

We may update this policy from time to time. The policy in force when you made your purchase applies to that purchase.